Course Catalogue

The Fintelligence Course Catalogue consists of onsite-programs and online-modules in the four main areas of expertise:

 

  • Managerial and Business Skills
  • Client Management Skills
  • Financial Products & Investment Management
  • Ethics, Legal, Compliance & Risk

 

All programs and online modules contain assessments and tests and are available in several languages, primarily in English, French, German and Italian.

Managerial and Business Skills

Business Strategy (3)

  • Creating Blue Oceans (sustainable competitve advantages) and analyze tools and frameworks
  • Reconstruct market boundaries
  • Focus on the picture, not the numbers
  • Reach beyond existing demand
  • Get the strategic sequence right
  • Overcome key organizational hurdles
  • Buid execution into strategy
  • Conclusion: Sustainability and renewal of Blue Ocean strategy
  • Methods to invent and introduction to out-of-the-box thinking
  • Methods to anticiapte and solve problems
  • Business case: Innovative strategic decision
  • Work on action plan for own solution
  • Judgement and choice biases (framing, endowment bias, availability bias, heuristics, anchoring, mental accounting)
  • Consuming statistical data (biases samples, regression to the mean, correlation and causation)
  • Decisions under risk (measurement of utility, risk aversion, prospect theory)
  • Decisions under uncertainty (subjective probability, causality, the sure thing principle)
  • Red flags and safeguards
  • Pulling it all together

IT Skills (5)

  • Customising quick access toolbar
  • Navigation
  • Importing data
  • Data management and analysis
  • Logical statements
  • Data mining with Excel
  • Charting, including bridge charts
  • Goal seek
  • Conditional optimisation using solver
  • Spreadsheet auditing and debugging
  • Quick tour of key features
  • Customising quick access toolbar
  • Creating folders to improve productivity
  • Working with Tasks
  • Working with Calendar
  • E-mail etiquette
  • Custom formulae and functions
  • Recording macros
  • Creating macros from scratch
  • Forms, buttons and drop-down menus
  • Debugging VBA code
  • Quick tour of key features
  • Creating a presentation from a Word document
  • Formatting slides, text, shapes and images
  • Using tables, charts, Smart Art and Media
  • Using content from other presentations
  • Case studies

Leadership Skills (6)

  • Analysis of target group and desired outcomes of communication
  • Selection of media and styles of communication
  • Application of communication strategy in a given context
  • Presentation skills and practicing opportunities
  • Go through a systematic approach and become master of your own business
  • Segment your market and build a end user profile (persona)
  • Product / services specialisation and value proposition
  • Define your core and chart your competitve position
  • Do the calculations and design your business model (incl. pricing)
  • Calculate the life time value of aquired customer and the cost of customer acquisiton
  • Develop a product plan in detail
  • Start communications of your offering
  • Leadership practices – how to be effective as a leader and manager
  • Receive feedback from team leaders
  • Model the way
  • Inspire a shared vision
  • Challenge the process
  • Enable others to act and to deliver
  • Encourage the hearts
  • Bring it all together
  • The principles of coaching (the art of inquiring, goal setting and reality testing)
  • The practice of coaching (learning and enjoyment, motivation and self-belief, feedback and assessment) and mentoring
  • Leadership for high performance
  • Transformation through transpersonal coaching
  • Benefits of managing and maintaining a professional network
  • Ways of networking (physical, digital) and ways of getting introduced to further parties
  • Map your own network of stakeholders
  • Individual action plan
  • What are the key elements of effective training and learning? How do adults learn best?
  • How to overcome barriers to learning – how to create a long lasting learning impact (incl. learning transfer)
  • How to engage participants and design/facilitate an effective training session
  • Communication and presentation skills

Management Techniques (12)

  • What are difficult conversations? How to master difficult conversations?
  • Start with heart, learn to look, make it safe
  • State my path, explore others paths
  • Move to action, putting it all together
  • Practice and receive feedback from others
  • Phases of business meeting
  • Analysis of stakeholders of meetings; chairing of meetings
  • Planning and preparating of meetings (setting the agenda right)
  • Conducting and facilitating the meeting
  • Smart follow up (hold stakeholders responsible)
  • Sources and causalities of stress
  • Ways of handling stress effectively
  • Become stress-resilient and resourceful in future situations
  • Analysis of individual situations and action plan
  • Separate appreciation, coaching, and evaluation
  • Understand benefits of receiving and giving feedback
  • Understand and see your blind spots
  • Do not switchtrack
  • Dimantle distortions and cultivate a growth identity
  • Get going, pull together, learn and move ahead
  • Understand styles of business writing and their purpose
  • Understand target audience and goal of communication
  • Choice of vocabulary and style
  • Facts versus opinions / feelings
  • Ways of planning and setting priorities
  • Checking on your actual and future resources
  • Setting individual priorities consciously and realistically, explore potential conflicts
  • Develop action plan
  • Understanding the business of banking and finance
  • Expectations from the bank and the business (incl. ethics, code of conduct)
  • Business etiquette
  • Setting priorities and action plan
  • Self management (how to set priorities, understand your strengths and weaknesses)
  • What is delegation – models of effective delegation
  • The line manager and delegation
  • Delegation, instruction and monitoring (skill / will matrix, key elements of delegation)
  • The planning of delegation (trust and delegation)
  • Recuritment process and job profiles
  • Various difficulties of selection
  • Competencies, experiences, and potential
  • Questioning techniques and evidences
  • Asking smart follow up questions
  • Interviewing for motivational fit
  • Data integration and making conclusions
  • Insights into talent development (e.g. potential vs. individual performance)
  • Evaluate and position your team’s talents, profile their performance and potential
  • Understand the goals that have been set for the individual talents and evaluate the demonstrated behaviors
  • Check on the talents’ ability to learn, career aspiration, engagement, motivation and resilience
  • Prepare the appraisal and talent conversation and anticipate feedback from talents
  • Define appropriate actions and set next milestones
  • Understanding development measures (incl. coaching and mentoring)
  • Differences between leadership and management
  • Typical roles of team members and team dynamics
  • Situational leadership
  • The “what happened” conversation, the feeling conversation and create a learning conversation
  • Seperate the people from the problem
  • Focus on interestes of the parties and not on their positions
  • Action plan
  • Pitfalls in projects
  • Roles and responsibilities in projects and stakeholder management, project governance, project sponsor and organization
  • Excellence in planning and setting appropriate goals
  • Projects and change
  • Financial analysis
  • Project crisis, does and don’ts
  • Tools and instruments
  • Action points and next steps

Client Management Skills

Personal Skills (4)

  • Introduction to various styles of personality and communication
  • Obtain extensive feedback on own personality and communication styles and behaviour preferences from superiors, colleagues, and clients
  • Introduction to Johari’s Window – plan, practice with colleagues and / or line manager
  • Develop follow up and action plan
  • Perspectives on trust (What is the Trusted Advisor? Earning trust, how to give advice – sincerity or technique)
  • The process of trust building (the trust equation, the development of trust, engagement, the art of listening, framing the issue, envisioning an alternate reality, commitment)
  • Putting trust to work (different client types, re-earning trust from the current deal, the case of cross-selling, the quick-impact to gain trust)
  • Practice and follow up
  • Introduction to personality typology and benefits of their use by relationship manager
  • Identification of personality profiles, their differences and the associated behaviour and communication preferences
  • Recognize own personality profile and own preferred behavioral and communication style
  • Peculiarities of communication between people of various profiles
  • Ways of adapting own communication style in relations to clients (various profiles)
  • Categorization of own clients according to personality typlogy and definition of the next steps in dialogue with clients
  • Aspiring to be resilient and agile in various perspectives
  • Leveraging on self-awareness, self-regard, and self-actualization
  • Increasing emotional expression, independence, and assertivness
  • Building up interpersonal relationships, empathy, and social responsibility
  • Master in stress management (flexibility, stress tolerance and optimisim)
  • Move ahead in reality testing, problem solving and impulse control

Post-Sales Skills (4)

  • Analyze client book and prospect pipeline
  • Propose adequate solutions
  • Negotiating the deal
  • Create a win-win and consequence selling
  • Handling objections – working through pain points
  • From rapport to relationship, gaining commitment
  • Practical sessions to apply learnings
  • Create client strategies to deepen and broaden relationships with clients
  • Implement tailored communication plans that secure client relationships and help to spot additional opportunities
  • Create and implement an individual system for renewing clients’ situations regularly to create opportunities
  • Recognize when clients are at risk of leaving bank and take appropriate counteraction
  • Convert customer complaints into opportunities to increase client satisfaction
  • Leverage satisfied clients to gain referrals
  • Analysis of current client base and prospect pipeline
  • Exploration of networking opportunities and referrals via current client base, creating your strategic network map
  • Methods of networking and introductions to prospects
  • Analysis of current client base, product penetration, and sensitivity to price
  • Explore opportunities with existing clients and check potential product bundles, sharing best practices
  • Develop action plan how to cross-sell with current clients

Pre-Sales Skills (3)

  • What are your USP (Unique Selling Propositions)?
  • What are the USP of your institutions?
  • Reflect on these specific areas and present to colleagues
  • Practice and develop a convincing introductory sales pitch, video tape
  • Receive feedback from colleagues, action plan how to move ahead
  • Communicate with high impact at client meetings (inital and follow up meetings)
  • Effectively acquire new clients through cold leads, warm leads, and hot leads
  • Understand how to positively position offering to clients
  • Understand how to argue with benefits in conversations with clients and present client a variety of opportunities
  • Be prepared to face objections and understand how to respond
  • Role play and obtain helpful inputs to develop your own practice
  • Understanding current client base (profiling of clients) in terms of current / future profitability and other indicators
  • Understanding current and anticipate future client needs (incl. interviewing techniques and active listening)
  • Map the client base of the future with clear forecasts of revenues and product penetration

Sales Techniques (5)

  • How to interact with clients and how to obtain information that is important for the setting up of the relationship to the client
  • Benefits of using open / clarifying / probing questions – understanding and practicing
  • The various ways of communicating and listing (roles of communicator and listener)
  • Active listening vs. other ways of listening
  • The benefits and barriers of active listening
  • Practice questioning techniques and active listening
  • High impact communication (target group, channels, tone and frequency; belief, energy and invovlement)
  • How other see you, how you see others
  • Creating your personal brand
  • Persuasion tools and techniques
  • Action plan and next steps
  • Understanding of revenue streams for various client groups
  • Understanding current and future revenues
  • Analyzing current client book and prospect pipeline
  • Develop strategy for prioritization and acquisition strategies for various client groups
  • Develop action plan with concrete follow up activities
  • Look at various phases of the preparation
  • Review information on client that you already gathered so far
  • Do additional research from various sources
  • Know and practice personal introduction (incl. bank and investment approach)
  • Plan the structure of the meeting and the agenda
  • Identify areas you want to explore OPEN questions and conduct structured interview questionnaire
  • Separate people from problem
  • Focus on interests of the parties and not on their positions
  • Invent options for mutual gain (in order to achieve win-win)
  • Define objective criteria that allow you to assess “good and / or acceptable solution”
  • BATNA and JUJITSU
  • Practice with actual examples from your professional practice

Financial Products & Investment Management

Fixed income investments (9)

  • Function of the interest rate and essential characteristics of interest rates
  • Submarkets for fixed income investments
  • Basic features of a bond
  • How bonds are issued in the primary market
  • Trading of bonds in the secondary market
  • Relationship between yields and bond prices
  • Calculation of bond yields
  • Time value of money and compound interest
  • Conventional bond pricing
  • Term structure of interest rates
  • Interest rate risk and duration
  • Difference between capital and money markets
  • Essential features of money markets
  • Money market instruments
  • Use and suitability of money market instruments in client portfolios
  • Bond issuers (corporate, sovereign, supranational, emerging markets)
  • Bond types (vanilla bonds, convertible bonds, bonds with warrants, floating rate notes, medium term notes)
  • Valuation of convertible bonds
  • Secured vs. unsecured bonds
  • Seniority of creditors
  • Fixed vs. floating charge
  • Subordinated bonds
  • Contingent convertible (co-co) bonds
  • Securitisation – asset backed securities and mortgage backed securities
  • Foreign bonds, Eurobonds and dual-currency bonds
  • Callable bonds
  • Green bonds
  • Issuance of bonds
  • Direct vs. intermediated issues
  • Private placement
  • Offers for subscription
  • Issuance by auction
  • Bond issuance process (mandate, forming syndicate, underwriting, allocation, listing)
  • Selecting appropriate strategy based on client suitability
  • Client ability and willingness to take risk
  • Bond strategies by risk, liquidity and expected return
  • Tax aspects
  • Components of fixed income returns – income and capital gains
  • Accrued interest
  • Bond strategies in low interest environments
  • Conventional bond valuation
  • Arbitrage-free valuation, using spot rates
  • Clean price, dirty (full) price and accrued interest
  • Daycount conventions for calculation of accrued interest
  • Case study: Confirming the price of a corporate bond from Refinitiv / Bloomberg screen
  • Motivation for securitisation
  • Classification of instruments by type of securitised asset (RMBS, CMBS, ABS)
  • Mechanics of securitisation
  • Tranche structures (by payment priority, by prepayment / extension risk, by interest structure)
  • Case studies of recent issues

Equities (5)

  • What is a share?
  • Rights of shareholders
  • Definition and key principles of corporate governance
  • Types of shares (ordinary, preference, convertible preference)
  • Issuance of shares
  • Rights issues
  • Share splits and reverse splits
  • Share buybacks
  • Primary vs. secondary markets for shares
  • Methods of issuing shares
  • IPO process
  • Listing and secondary market trading of shares
  • Order types
  • Off-exchange trading
  • Equity indices (major indices, weighing methods, total return vs. price indices)
  • Principles of company valuation
  • Asset-based valuation (role of goodwill in company valuation)
  • Cash-flow based valuation (dividend discount models, DCF models)
  • The average value (combined) method
  • Comparison of fundamental, technical and behavioral analysis
  • Top-down fundamental analysis (macroeconomic analysis, industry analysis, company analysis)
  • The concept of intrinsic value
  • Dividend discount models vs. relative valuation (multiplier) approaches
  • Key ratios in equity analysis (PE, PEG, Shiller PE ratio, cash-flow based ratios, EV / EBITDA)
  • Principles of technical analysis
  • Principles of behavioral analysis
  • Role of equity investments in portfolios
  • Suitability of equities based on client profile
  • Equities and currency risk
  • Trading frequency and role of transaction costs and taxes
  • Diversification
  • Active and passive equity strategies
  • Economic cycle
  • Cyclical vs. defensive shares

Portfolio Management (7)

  • Calculation of returns (simple yield, time-weighted rate of return, capital-weighted rate of return, annualisation of returns)
  • Definition and calculation of risk (volatility, normal distribution, skewness and kurtosis)
  • Systematic vs. specific risk
  • Role of diversification in reducing risk
  • Correlation and its effect on diversification
  • The efficient frontier and the capital market line
  • Introduction to the capital asset pricing model and beta as a measure of risk
  • Risk-adjusted performance measures (Jensen’s alpha, Sharpe ratio, Treynor ratio)
  • The investment process (planning, execution and feedback)
  • The importance of asset allocation in portfolio risk and returns
  • Strategic vs. tactical asset allocation
  • Optimal allocation based on client profile
  • Benchmarking
  • Tactical asset allocation
  • Active vs. passive portfolio management
  • Market efficiency and active strategies
  • Top-down vs. bottom-up strategies
  • Execution of asset allocation decisions
  • Performance measurement (tracking error, information ratio)
  • GIPS
  • Typical portfolio strategies (capital protection, capital growth, balanced, income, long-term growth)
  • The core-satellite approach
  • Case studies (selecting most appropriate strategy based on client profile)
  • Obtaining data and verifying reliability
  • Selecting calculation methodology based on use and external cash flows (TWRR, MWRR, Linked-IRR)
  • Selecting appropriate benchmarks
  • Adjusting returns for risk – risk adjusted performance measurement
  • Evaluation of benchmark appropriateness
  • Selecting appropriate attribution methodology (micro attribution, macro attribution, fixed income attribution, multiperiod return attribution)
  • Understanding impact of investment decisions on performance (market timing, allocation, security selection)
  • Factors affecting liabilities
  • Calculating PV of fixed and inflation-sensitive liabilities
  • Matching liabilities using securities and derivatives
  • Implementation

Macroeconomic aspects (5)

  • The importance of the macroeconomic environment on investment risk and returns
  • The circular flow of the economy
  • Measuring macroeconomic output
  • Loss of purchasing power; measuring inflation
  • Nominal vs. real prices and interest rates
  • Analysing savings and investments
  • Functions of money
  • Measuring the money supply
  • Determinants of supply and demand for money
  • Monetary policy and the role of the central bank
  • Understanding mechanisms of monetary policy
  • Central banks’ approach to monetary policy
  • Implication of inflation and deflation on economic growth
  • Measures of economic growth
  • Definition and tools of fiscal policy
  • Supply- and demand-driven fiscal policy
  • Government finances and national debt
  • Case study: The Maastricht Treaty and indebtedness of EU member countries
  • Definition and components of balance of payments
  • The current account
  • Interaction of current account and national savings and investments
  • Fiscal vs. current account deficits
  • How to manage current account deficits
  • Exchange rate regimes (flexible, controlled float, pegging, monetary union)
  • Determinants of exchange rates
  • Real vs. nominal exchange rates
  • Impact of exchange rates on the wider economy

Derivatives (11)

  • What are derivatives?
  • Key types of derivatives explained (forwards, futures, swaps and options)
  • Where and how can derivatives be traded
  • Uses of derivatives in portfolio management
  • Assessing suitability of derivatives for clients
  • Understanding option types (call vs. put options, long and short positions)
  • Option expiry types (American vs. European)
  • How to decide if / when to exercise option
  • Option position payoff profiles
  • Calculating profits / losses of option positions
  • Components of option premiums (intrinsic value, time value)
  • Determinants of option values (price of the underlying, income, time to expiry, interest rates, volatility)
  • Which factors are most important for call and put options
  • Sensitivity of option values to changes in factors
  • Intrinsic (fair) vs. theoretical (time) value of options
  • Valuation of options using the Black-Scholes formula
  • Valuation of options using Excel and other options calculators
  • Put-call parity
  • What are option indicators?
  • Static vs. dynamic indicators
  • Importance of static indicators (premium, leverage, break-even)
  • Importance of dynamic indicators (Delta, Gamma, Vega, Theta, Rho, Omega)
  • Matching market opinions to derivative strategies
  • Four basic option strategies
  • Hedging and speculating with options
  • Directional and volatility bets
  • Yield enhancement strategies
  • Four key uses of options (speculation, hedging, return enhancement, arbitrage)
  • Option spreads and combinations (bull and bear spreads, straddles and strangles)
  • Use of options in client portfolios
  • Digital options; their definitions and risk-return profiles (binary options, all-or-nothing options)
  • Path dependent options; their definitions and risk-return profiles (barrier options, Asian options)
  • Rainbow options; their definitions and risk-return profiles (outperformance options, best-of options, worst-of options)
  • Definition of swaps
  • Swap terminology
  • Trading of swaps (role of central counterparties, Standardisation of contracts)
  • Types of swaps (interest rate swaps, commodity swaps, currency swaps, credit default swaps)
  • Principles of pricing and valuation of swaps
  • Using swaps to hedge interest rate exposures
  • Using swaps to speculate
  • Using swaps to change asset allocation
  • Creating synthetic portfolios using swaps
  • Definition of volatility
  • Historic vs. implied vs. realised volatility
  • Sensitivity of options to volatility
  • Volatility-related instruments
  • Is volatility a comprehensive measure of risk?

Investment funds (4)

  • Different types of investment funds (collective investment schemes) in Switzerland, EU and the UK
  • Open vs. closed investment schemes
  • How to pick the most appropriate fund structure for your clients
  • Fund strategies – active vs. passive
  • Equity fund types and strategies
  • Fixed income fund types and strategies
  • Money market funds
  • Sustainability funds
  • Exchange traded funds (ETFs)
  • Multi-asset fund types and strategies
  • Absolute- and relative-return funds
  • Real estate and commodity funds
  • Definition and calculation of the Net Asset Value (NAV)
  • Evaluation of fund fee structures (Calculating the Total Expense Ratio (TER))
  • Direct and indirect costs of investing in funds
  • Primary and secondary markets for units in funds
  • Fund ratings and rankings explained
  • Overview of taxation of fund investments (Switzerland, EU and UK)
  • Withholding tax
  • Taxation of capital gains vs. income
  • The role of funds’ and investor’s location

Loans and mortgages (4)

  • Economic function of banking systems
  • Financial intermediation
  • Characteristics of loans
  • Covered vs. uncovered loans
  • Credit risk management
  • Types of consumer loans
  • Overdraft facilities
  • Leasing of consumer goods
  • Bank loans
  • Repayment of loans
  • Lombard loans
  • Significance of land register
  • Real estate eligible for registration
  • Easements and encumbrances
  • Types of land ownership
  • Key elements of real estate financing
  • Valuation of real estate
  • Property features and locations features
  • Mortgage lending rules
  • Types of mortgages

Business and company loans (7)

  • Main characteristics of different legal company structures
  • Sole proprietorships
  • Partnerships
  • Limited liability companies
  • Stock companies
  • Functions of the commercial register
  • Market and sector positioning
  • SWOT analysis
  • Five Forces
  • Product life cycle
  • BCG matrix
  • Business plan
  • Structure of annual financial statements
  • Balance sheet, income statement and cash-flow statement
  • Importance of financial ratio analysis
  • Capital and asset structure
  • Liquidity analysis
  • Key indicators for financial strength and profitability
  • Threshold analysis for financial indicators
  • Financial and liquidity planning
  • Creditworthiness and ratings
  • Intrinsic value
  • Valuation principles and their limitations
  • Earnings value
  • Average value
  • Discounted cash flow
  • Economic profit
  • Operating credit
  • Overdraft facility
  • Factoring
  • Investment credit
  • Financing vs. operating leasing
  • Lombard loans
  • Contingent credit
  • Characteristics of guarantees
  • Letter of credit
  • Documentary collection
  • Covenants

Structured products (6)

  • What are structured products
  • Recent developments and innovation
  • Classifying structured products based on risk-return profile
  • Role of structured products in client portfolios
  • Categories of structured products (capital protection; yield enhancement; participation; leveraged)
  • Mechanics of structured products
  • Assessing risk-return profile of structured products
  • Assessing client suitability of structured products
  • What are capital protection products
  • Subcategories of capital protection products
  • Essential design features and function
  • Risk-return profiles
  • What are yield optimisation products
  • Subcategories of yield optimisation products
  • Essential design features and function
  • Risk-return profiles
  • What are participation products
  • Subcategories of participation products
  • Essential design features and function
  • Risk-return profiles
  • What are leverage products
  • Subcategories of leverage products
  • Essential design features and function
  • Risk-return profiles

Alternative Investments (7)

  • Foreign exchange markets and players
  • Currency quotations
  • Cross rates and arbitrage
  • Exchange rate systems
  • Convertibility and capital controls
  • Spot transactions
  • Forward and futures transactions
  • Interest rate parity
  • FX options
  • European and American options
  • FX swaps
  • Non-deliverable forwards
  • Precious metals as investment vehicle
  • Determinants of the gold price
  • Direct investments in precious metals
  • Precious metals accounts
  • Precious metals ETFs
  • Gold mine shares
  • Commodity categories
  • Commodity indices
  • Specific characteristics of commodity markets
  • Cash vs. futures market
  • Contango and backwardation
  • Price determinants of commodities
  • ETF and ETC
  • Specific characteristics of real estate investments
  • Real estate valuation
  • Net present value
  • Replacement cost
  • Hedonic pricing
  • Direct vs. indirect real estate investments
  • Opportunities and risks
  • REITs
  • Organisation and regulation
  • Fee structure
  • Asset strategies
  • Directional strategies
  • Long short strategy
  • Global macro strategy
  • Event-driven strategies
  • Merger arbitrage
  • Distressed assets
  • Relative value strategy
  • Funds of hedge funds
  • Focus of private equity investments
  • Private equity strategies
  • Leveraged buyouts
  • Venture capital
  • Direct and indirect investments
  • Mezzanine capital
  • Growth capital
  • Distressed assets
  • Exit strategies

Wealth Planning (3)

  • Three pillars of the Swiss pension system
  • State pension provision
  • Private (self-invested) retirement products
  • Health coverage in retirement
  • Role of occupational pensions in the Swiss pension system
  • Essential aspects and function of occupational pensions as pillar 2 in the Swiss system
  • Voluntary contributions, early payouts and early retirement
  • Nature and purpose of vested benefits foundations
  • Characteristics and function of foundations, trusts and insurance products in private wealth management
  • Assessing the suitability of foundations, trusts and insurance products for clients (tax considerations; estate planning; restrictive legislation in home country)
  • Transparency requirements

Operations, Transactions and Treasury Management (4)

  • Types of accounts for private and corporate clients
  • Legal framework for opening an account (due diligence)
  • General terms and conditions
  • Powers of attorney
  • Joint account
  • Custody account
  • Payment transaction systems
  • Features of bank transfers and direct debiting
  • Use of debit and credit cards
  • Means of travel cash
  • Functionalities of e-banking
  • Key prerequisites for using cash management services
  • Cash management services
  • Liquidity planning and liquidity transfer
  • Investment solutions
  • Benefits of cash reporting and cash pooling
  • Background and objectives of Global Custody
  • Basic and comprehensive Global Custody solutions
  • Settlement of securities transactions
  • Corporate actions
  • Reporting and tax claims
  • Securities Lending
  • Credit services

Wealth Management Advisory (3)

  • Investment advice vs. asset management
  • Typical asset management return strategies (capital protection, income and growth, balanced, growth, long-term growth)
  • Core-satellite approach
  • Case studies
  • Life cycle of the investor
  • Identifying and adjusting for life events
  • Liquidity planning
  • Risk capacity and risk appetite by life cycle phase
  • Traditional vs. behavioral finance
  • Key categories of behavioral biases
  • How to identify behavioral biases in yourself and your clients
  • How to address behavioral biases

Digitalisation (1)

  • Impact of digital innovation on financial services and products
  • Digitalisation of banking services
  • Big data and artificial intelligence
  • Robo-advisors
  • Distributed ledger technology
  • Tokenisation
  • Crypto banks

Sustainability (1)

  • Application of ESG (environmental, social and governance) criteria to sustainable products and services
  • Sustainable investing and lending strategies (sustainability styles)
  • Sustainability rating systems
  • Bringing clients on board: Explaining the significance of sustainable investing to your clients

Intro to Global Capital Markets (1)

  • This is a great introductory and interactive course, aimed at delegates who are new to financial markets
  • What is financial intermediation?
  • The circular flow model of the economy
  • Role of banks
  • Role of investment banks
  • Securities markets and institutional investors
  • Trends in global financial markets

Family Offices in Wealth Planning (1)

  • Set of structures families can select from in order to manage and safeguard their assets
  • Range of services Family Offices offer
  • Insights into how Family Offices are governed
  • How banks work and interact with wealthy families and their Family Offices in order to create value for them

Ethics, Legal, Compliance & Risk

Anti-money laundering (5)

  • Compliance vs. Legal
  • Compliance as a process, a organization unit and a function
  • Supervision and sanctions
  • National law and international regulations
  • Process and phases of money laundering
  • History of anti-money laundering
  • Legal implications of money laundering
  • Predicate offenses
  • International regulations in the fight against money laundering
  • AML scenarios and cases
  • Due diligence obligations of financial intermediaries
  • Dimensions of identification obligations
  • Know-your-customer (KYC)
  • Risk-based monitoring
  • Suspicion of money laundering event
  • Rules and principles of money laundering prevention
  • Obligations when entering client relationships
  • Identification of clients
  • Determination of beneficial owners and controlling persons
  • Increased risks
  • AML scenarios and cases
  • Risk classification
  • Business relationships with high-risk clients, beneficial owners and controlling persons
  • Politically exposed persons (PEPs)
  • High-risk transactions
  • Ongoing monitoring of client relationships
  • Suspicion of money laundering and involvement of
  • Compliance
  • AML scenarios and cases

Codes of conduct (4)

  • Principle of equal treatment of market participants
  • Restrictions to proprietary market activities of employees
  • Areas of confidentiality
  • Insider information
  • Market manipulation
  • Rule violations and sanctions
  • Different types of gifts
  • Procedures to deal with gifts
  • Guidelines to deal with inappropriate gifts
  • Policy for gifts to clients
  • Scenarios and cases
  • Reputation and reputational risks
  • Principles to safeguard reputation
  • Legally permitted vs. socially tolerated behavior
  • National and foreign standards
  • Purpose and principles of conflict of interest policies
  • Avoidance of conflicts of interest
  • Disclosure and approval of conflicts of interest
  • Information barriers (Chinese Walls)
  • Cases and scenarios

Data security and confidentiality (2)

  • Principles of data protection
  • Correct handling of information and data
  • Classification of information
  • Proper handling of devices
  • Use of E-mails, internet and mobile phones
  • Working outside of the office
  • Use of passwords
  • Principles of confidentiality
  • Objectives and scope of data security
  • Bank client confidentiality
  • Commercial secrecy
  • Outsourcing and offshoring

Investment Suitability (1)

  • Rules of conduct: honesty, good faith, professionalism
  • Appropriateness and suitability
  • Risk categorisation: risk capacity and risk propensity
  • Opting up and opting down
  • Financial products to be offered to different types of client
  • Place of residence of the client
  • Execution only, asset management contract and advisory mandate

Automatic exchange of information in tax matters (AEOI) (1)

  • Common reporting standard
  • AEOI mechanism
  • Participating countries in AEOI
  • Communication with clients
  • AEOI scenarios and cases

Cross-border and FATCA (1)

  • Principles of cross-border transactions
  • Risks arising from cross-border business
  • FATCA principles
  • FATCA reporting models
  • Criteria for US person
  • Changes in US person status

Fraud Awareness (1)

  • Characteristics of economic crimes
  • Types of fraudulent action
  • Liability and sanctions
  • Preventive measures
  • Fraud scenarios and cases

Fit for FinSA (1)

  • Content and rationale of FinSA
  • Client protection
  • Financial services within the scope of FinSA
  • Client segmentation
  • Client profiling
  • Assessment of appropriateness and suitability
  • Pre-contractual information
  • Basic Information Document and prospectus duty
  • Execution – codes of conduct for transparency and diligence in client orders
  • Documentation and accountability
  • Applicability of MiFID in Switzerland

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